RETURN POLICY

Returns


Our policy lasts 7 days. If 7 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you have to notify us by email at join@usthemovement.com and state your order # within the 7 days starting from the day you received the item(s). Your item(s) must be unused and in the same condition that you received it.


Signs of Use

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error


– Any item that is returned more than 7 days after delivery.

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.


Late or Missing Refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us on join@usthemovement.com.


Sale Items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at join@usthemovement.com and send your item to:
Ûs The Movement


42 Rue JB Errecart
Hendaye
64700
France

Shipping

To return your product, you should mail your product to:
Ûs The Movement


42 Rue JB Errecart
Hendaye
64700
France


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 100€, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Privacy Policy  |  Terms of Use  |  Return Policy

© ​ÛS EYEWEAR 2020  All rights reserved

  • Facebook
  • YouTube
  • Instagram
  • LinkedIn
  • Twitter